Terms and Conditions

Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible. Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, and Conservation Reserve requirements.

Pricing is valid for tours commencing 1st October 2017 until 30th September 2018. Rates are quoted in AED (United Arab Emirates Dirhams). Prices can be subject to change at the discretion of the Company.

Due to the extensive organisation and limited capacity involved with our activities, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:

a) Cancellation or amendment for non-group bookings more than

7 days – 48 hours prior to tour departureNo cancellation fee
48 hours – 18 hours prior to tour departure50% cancellation fee
18 hours or less prior to tour departure100% cancellation fee

b) A cancellation or amendment for Group bookings prior to tour departure (a group is more than 4 guests in a single booking)

14 days – 7 days prior to tour departure50% cancellation fee
7 days or less prior to tour departure100% cancellation fee

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made.

No refunds will be given in the circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependent and the Company cannot be held liable if trip components are not available on the day of travel.

Tours require a minimum number of guests to operate. Minimum guest numbers differ between tours are subject to change at any time. If a tour is cancelled due to minimum guest numbers not being reached, guests will be offered an alternate tour option or be provided with a full refund.

If a tour is not able to commence due to inclement weather, a full refund or alternate booking date will be offered.

Whilst we make every effort to safeguard our guests, the Company cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Guests should note that adventure travel involves a higher than normal risk.

For tours that include pick up and drop off – locations and times published are an estimate only and are subject to change at short notice due to external factors such as road closures, traffic, adverse weather conditions and mechanical breakdown.

Our tours are recommended for children over the age of 10 due to the physical nature. Children aged under 12 years receive a discount on some tours, Children 12 years or older pay full adult fare. At all times, the Company reserves the right to not accept children on tours due to safety concerns.

Our tours are active and most require a reasonable level of fitness. Any guests with mobility concerns will need to inform us at the time of booking so we can advise if we can accommodate your booking and make any necessary arrangements. The company reserves the right not to accept guests that have a disability on tours due to safety concerns.

We do not recommend our activities to pregnant guests. However, the Company will not assume any responsibility to adverse health conditions as guests participate at their own risk. Pregnant guests within their third trimester will not be accepted due to health concerns.

Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.

The Company has the right to refuse to carry a guest whose behaviour is detrimental to the enjoyment of the group. By travelling with the Company, you agree to accept the authority of the Guide and accept their decisions. Our staff are entitled to a safe working environment and our guests to a great experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a Guide requires a guest to leave the tour, no refunds will be given and that guest will be responsible for their own travel costs and arrangements from that point.

For VISA or MASTERCARD usage: Guests using the website who are Minor /under the age of 18 shall not transact on the website. The cardholder must retain a copy of transaction records and Merchant policies and rules. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. We accept payments online using Visa and MasterCard credit/debit card in AED. Refunds will be done only through the Original Mode of Payment. We will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.